Refund policy

Returns

You have 30 days from delivery to request a return. Items must be unused, in original condition and packaging. To start a return, email us with your order number and a photo of the item.

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing. We recommend a tracked service, since we can't refund items that don't arrive back.

Damaged or faulty items

Glassware occasionally doesn't survive transit. If anything arrives broken or defective, send a photo within 14 days of delivery and we'll replace it or refund it in full, no return shipping needed. Keep the packaging until it's resolved, our print partners sometimes ask for it.

Our glassware is handmade, so small bubbles, dots, and slight variations are characteristic rather than defects and aren't grounds for return.

Non-returnable items

Custom and personalized items, and items marked final sale.

Sizing and exchanges

Our apparel is made to order, so we can't accept returns for sizing. Please check the size guide on each product page before ordering, and measure a shirt you already love rather than guessing.

If the fit is wrong, contact us. We'll offer a discount on a replacement in the right size, and you keep the original to gift to a fellow MINI head.

Refunds

Once we receive and inspect your return, we'll refund the original payment method within 10 business days. Original shipping charges are not refunded unless the return is our error. Your bank may take a few more days to post it.

International orders

Customers are responsible for any customs duties or import taxes. These aren't refundable if a parcel is refused or abandoned.

Contact

Questions about a return? Reach us through the contact page and we'll sort it out.